I.O.Shen feels like a perfectly forged extension of yourself.
Sublime to hold, exceptional sharpness – just simply the finest knives I have ever used.
Or put into kitchen terms, when one of my chefs asks me …”if they are any good?”, my simple response is “Oh yeah!”
Hi, I came to the Good Food Show at the NEC today (11/06/2015), I bought one of your knives the Broad Blade Chinese Shredding Knife. I just wanted to say how grateful I am for the fantastic customer service you gave. You may remember me I was the guy that came right at the end. I didn’t feel pressured into making a purchase and felt very at ease whilst conversing with you. The knives I have had are both brilliant and I would highly recommend them to anyone. I will be making an order with you for an engraved knife before the next show in November. Just want to drop a line to say how please. I brilliant company and would use you again in a heartbeat. Thank you very much.
Kind Regards Tom Wilde.
“They’re absolutely awesome!!” –
Chef Wayne Sullivan
“I.O.Shen as a company are helpful, friendly and above all efficient. I am now a happy customer and can not praise them enough for this, my faith in good customer service has been restored! I would recommend them to anyone”. Claire, Leicester.
“The delicacy of the blades give them an unsurpassed elegance. I can’t achieve the same results with other knives” – James Nathan, Masterchef Winner 2008
“Thank You so much for your quick work in putting the point back and sharpening the paring knife I sent to you last week.
We received it back in the post first thing Tuesday morning.
I don’t think I have had as quick a service with anything I have done before”.
Regards Gill R
“I would like you thank all the staff of I.O.Shen involved in restoring my knife for their excellent
service. It is nice to know that there are still companies around that can provide true customer
service. Many Thanks” . T. Houston
“I have used I.O.Shen knives since the age of 15, both professionally and for home use. Quite frankly, these are the best knives on the market, they have a great feel to them, the handle fits perfectly into your hand and most importantly….. They stay sharp!!
I’d recommend these to anyone!! ” Jonny Marsh,
“I have been training as a chef for 2 years and usually use Victorinox. When I purchased the I.O.Shen bread knife the difference in quality was immense. The weight and balance of the knife I find is perfect and I’m quickly replacing my old knives with I.O.Shen”. Chef Adam Little
“I use the Oriental Slicer for practically everything! I use it every day!
The little paring knife is also brilliant for veg prep” – Mrs S. Sargeant
I am new to using I.O. SHEN knives but I can wholeheartedly say that these knives are a class apart from their competition.
There is truly an unbridled amount of craft and passion gone into producing such fine, quality blades. These are without doubt the knives I have been looking for.
The cutting edge and the perfect weight distribution make these an ideal choice not only for the home cook but professional chefs also.
Also, Natalie’s level of knowledge and customer care is truly phenomenal.
Alan Paton, Executive Head Chef and BPEX Development Chef
In a career spanning 25 years in highly rated kitchens, I demand performance & reliability from my equipment. IO Shen knives are the best I’ve used and recommend them without hesitation; the beautiful crafted blades and handles make them a joy to work with.
Many knives I’ve used never retain that ‘just out of the box sharpness’, I.O.Shen not only stay sharp for longer but are easily rejuvenated once they start to fade. This not only gives you the confidence with your primary tool, but makes every task an absolute joy.
Many chefs have cast a glance over my IO Shen knives – the eye catching tang handle is only the start. Once they pick one up, they can see why I use them; expertly balanced & razor sharp. The perfect tool for any chef. If you’re looking for efficiency, effectiveness and style- there simply is no better knife.
“Well what can I say, our knife was back with us on Saturday morning as good as new and back in use. I would like to say a huge thank you for your help in this matter and the customer service from I.O.Shen has been first class. Each time I needed advice about anything it was there by return, don’t think I have ever come across such 5 star customer service before.
The I.O.Shen knives are fantastic things and now having experienced the customer care (even though our knife was 3 years old), I will have no problem with recommending them to anyone who will listen. Best wishes.” Sylvia C
“ For me I.O. Shen are the best, sharpest and most comfortable knife on the market, the balance and quality are second to none, there is only one brand I would use or recommend to others…. Outstanding… ”
Paul Welburn Exec Chef
The Ice Cold Chef started cooking a number of years ago and I like to have the best equipment with me in the Ice Cold Kitchen. As soon as I found the I.O.Shen knives I knew I had the best. It feels so comfortable, durable and robust for all the works I complete at home. Over the years I have replaced the old knives with new I.O.Shen and I now have a nice collection.
I will be adding to my collection this Christmas 2014, they are a great knife for the Home Cook as well as the Professional.
Finally, Natalie’s Customer Service and Knowledge is second to none.
“Thank you for your excellent service in examining and refinishing my son’s knife that I returned to you recently. Certainly we’re both impressed with the appearance and feel of the knife and indeed we boned out a lamb shoulder with it yesterday and it is an excellent tool as well as being aesthetically pleasing.
My regards and praise to you and the craftsmen there for the service we have received after our initial issue. I suspect mine or my Son’s next knife will also be from your product range – two impressed customers for the price of one! The quality of the product, excellent after-sales and your customer service deserve them. It’s also a major plus point that you telephoned me and there is a personal touch there. Don’t lose that, it’s so much better than messages via websites and emails without a contact name on them”. Mark Gasston
“Thanks again Joe, I’ve sent an official thank you to Chris & updated the bbq forum (http://www.bbbqs.com/Forum/viewtopic.php?f=43&t=3197) with the stunning nature of the company’ s rapid customer service and a big thank you to you for not only dealing smartly and efficiently with my problem, but for not making me seem quite as foolish as I felt”.
Michelle and I would like to sincerely thank you for the fantastic service which you and your team have provided.
The new knives along with the restored knives were delivered this morning. We can’t believe how you have been able to restore our old knives (considering the condition they were in) to an almost brand new condition and with such a fast turn around!
We will recommend I.O.Shen to all of our friends and family.
Thank you once again.
Bruce and Michelle Craig