Terms and Conditions
Please Note: You must be over 18 to order knives.
It is vitally important that you read the Terms carefully, as your purchase of goods from us and use of the web site (where applicable) will automatically constitute your agreement to be legally bound by the Terms. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by the Company through its web site(s). By placing an order for one of these items you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.
Use of our website contract information
Goods supplied from the Website are supplied by I.O.Shen Knives UK Ltd, a company registered in England and Wales whose company registration number is 11074702 and VAT number is 285956051 whose registered office address is 101 Hornbean Road, Bicester, OX26 3YH, United Kingdom. Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, I.O.Shen Knives UK Ltd shall not be obliged to sell you those goods.
Intellectual property right and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
From time to time, we may run sales promotions or offer other incentives to purchase particular products from us. I.O.Shen Knives UK Ltd reserve the right to withdraw the promotion at any time and without notice.
Only one discount code can be applied on any one order. Discount codes are non-transferrable and are not valid for use on discounted items or gift cards. I.O.Shen Knives UK Ltd reserve the right to withdraw the promotion at any time and without notice
I.O.Shen knives should not be washed in a dishwasher or exposed to water for a prolonged period of time. This will invalidate the 10 year guarantee.
High temperatures and salt are very corrosive to high quality stainless steel.
I.O.Shen Knives should not be used to chop bone. This could result in chipping of your blade. This is not covered by the 10 year warranty.
Chips are not covered by the 10 year warranty. Chips are the result of improper use.
Even the super-hard cutting edge of I.O.Shen knives will eventually blunt with use. Recommended sharpening solutions are listed on the website.
Wooden chopping boards are recommended. Glass worktop savers, marble or ceramic will instantly blunt your knives. Avoid these.
Replacements under warranty are covered to 2 knives per customer and starts from the 1st purchase not the replacements. It will be deemed that they are being used or stored inappropriately if more replacements are requested.
Discrepancies with your order must be reported within 7 days of receipt of goods.
The buyer takes full responsibility for the text on knives purchased with engraving. I.O.Shen Knives UK Ltd will not be held responsible for typographical errors by the buyer.
Delivery and refund policy
By placing an order with I.O.Shen Knives UK Ltd – you are declaring that you are aged 18 years or older.
We aim to pick, pack and despatch your order within 1-2 working days (please allow an extra day for engraving).
Deliveries are made Monday – Friday.
We only deliver to the UK Mainland with the postcode exceptions below.
Surcharges will apply.
If you are normally at work during the daytime, it is advisable to either have your order sent to your place of work or to a neighbour or friend who can sign the receipt for you.
I.O.Shen Knives UK use a tracked courier. If an e-mail address has been provided – a confirmation e-mail will be sent once the parcel is booked and an e-mail on the day of the delivery giving a 2 hour window for delivery. I.O.Shen Knives UK use APC Overnight couriers.
If no-one is in to sign for the delivery – a card will be left with a contact number for the recipient to re-arrange delivery.
Delivery surcharges of £15 apply to the following postcodes:
AB41 AB51-523 IV25 IV30-37 IV63 PH15-26 PA21-35 PA37-39 FK17-21 PH32 PH49 PH50 PO30-41 BT1-17 BT18+
2 DAY DELIVERY MIN
AB37-38 AB42-45 AB53-56 IV21-24M IV25-28 IV40 IV52-54 PA40 PH30-31 PH33-41 KW1-14 PA36
3 DAY DELIVERY MIN
WE CANNOT DELIVER TO GY9 & 10 POSTCODES
(Alderney, Herm & Sark) or Isle of Man
UK Mainland customers who are not delighted with their purchases may return their products within 14 days of receipt of delivery and request a full no-quibble refund. Any purchases that have been used or are not in a resaleable condition, or are not returned including original packaging will not be refunded. Upon receipt of the purchases we will give you a full refund of the amount paid (minus the courier charge) or an exchange credit as required. Please allow up to 7 working days from us receiving the item to process the return. The costs of returning unwanted purchases to us shall be borne by you. Please return unwanted purchases to the address below including a note of your order number and the reasons for return.
Knives that have been personalised are not eligible for return unless there is a fault with the product.
I.O.Shen knives have a lifetime guarantee (25 years) which is invalidated if the knives are washed in the dishwasher or left to drip dry, used on bone, dropped, used on frozen foods, excessive exposure to acidic substances, damp or salty conditions, exposed to water for a prolonged period of time or used in a manner which they have not been manufactured for i.e. improper use.